Acceptance of Terms and Conditions of Service
These Terms and Conditions of Service govern your use of any OBEDIA service and the OBEDIA Web site. By purchasing any OBEDIA service or using, visiting, or browsing the OBEDIA Web site, you accept and agree to be bound by these Terms and Conditions of Service. If you do not agree to these Terms and Conditions of Service, you should not purchase any OBEDIA service or use the OBEDIA Web site.
These Terms and Conditions of Service are an ongoing contract between you and OBEDIA and apply to your purchase of any OBEDIA service and use of the OBEDIA Web site. These Terms and Conditions of Service affect your rights and you should read them carefully.
Changes to Terms and Conditions of Use
OBEDIA LLC reserves the right, from time to time, with or without notice to you, to change these Terms and Conditions of Use in our sole and absolute discretion. The most current version of these Terms and Conditions of Use can be reviewed by clicking on the "Terms and Conditions of Use " located at the bottom of the pages of the OBEDIA Web site. The most current version of the Terms and Conditions of Use will supersede all previous versions. Your purchase of OBEDIA Services or use of the OBEDIA Web site after changes are made means that you agree to be bound by such changes.
Disclaimers
Use this website at your own risk. The contents of this website are for informational purposes only. Despite our best efforts, errors or mistakes may occur. If you rely on any information or service available through this website, you do so at your own risk. You understand that you are solely responsible for any damage or loss you may incur that results from your use of any service or any material and/or data downloaded from or otherwise provided through this website.
Registration
Use of certain parts of our website requires user registration. You agree that you will register only if you are 18 years, or older. You further agree that all information you supply during registration will be accurate and complete. Users are responsible for keeping their user name and password secret and will notify us of any known or suspected unauthorized use of your account.
Privacy
Your privacy is important to us. Please review our privacy policy which details the personal information we collect and how we may use it.
Definitions
Digital Audio Workstations
OBEDIA provides technical training and support to users of Digital Audio Workstations (DAWs). A DAW is defined as a system comprising a host computer, one or more MIDI or Audio Software applications, and various input and/or output peripherals, designed for the purpose of creating, recording, editing, mixing and producing Audio or Music.
Supported Products
Our list of supported computer operating systems, software applications and peripherals is constantly evolving as new products come on to the market. The current list of supported products can be found on the OBEDIA Website via the following link: supported products.We reserve the right not to provide services for any non supported product.
Technical Support Incident
When a customer calls for technical support a case is opened and a unique number is assigned to that case. Each case may comprise one or more problems, called incidents, that require a resolve. An incident is defined as a specific discrete problem with its own specific discrete resolution. OBEDIA in its sole discretion will determine what constitutes a Technical Support Incident.
A resolution is reached when:
- OBEDIA provides information to the customer that resolves the problem
- OBEDIA provides information to the customer of known incompatibilities or bugs of software or other components within the DAW system.
- OBEDIA provides information to the customer that requires the customer to obtain an additional component that will resolve the problem
- OBEDIA provides information to the customer that a software upgrade is required.
- OBEDIA provides information to the customer that a hardware failure is the cause of the problem.
Expiration
Points expire 1 year from date of purchase. You will be notified via your message center as the expiration date approaches.
OBEDIA Services
Telephone Support
OBEDIA provides technical training and support twenty four hours a day seven days a week via telephone. This service is a paid service charged by the minute. Charges do not apply until the customer is talking with an OBEDIA technician. The customer has the option of paying per call at the time of the call or buying a prepaid package of minutes either through an official OBEDIA retailer or the OBEDIA website.
If the call is a technical support call it may consist of a number of incidents. OBEDIA will make its best efforts to bring a resolution to the incidents as defined in the Paragraph “Technical Support Incident”, but we are not liable for any events or circumstances beyond our reasonable control.
On Location
OBEDIA provides technicians for on site calls at a customer’s location within our service area. Our current service areas are posted on our website. For calls outside of OBEDIA’s service area additional trip charges apply. On site calls can be scheduled at any time. Standard business hours are 8am PST to 8pm PST. Additional charges may apply for rapid response services or services outside our standard business hours.
For on site calls the customer, or customers representative, must be at least 18 years of age and be present at all times during the visit. If the customer or customer’s representative is not present customer will be responsible for a minimum 1 hour cancellation fee and services will be denied. Reasonable access to the DAW system must be granted. The customer must back up all software and data that is stored on internal and external hard drives. OBEDIA and or it’s 3rd party service provider, shall not be responsible for the loss, alteration, or corruption of any software, data or files.
Disclaimers of Warranties and Limitations on Liability
THE OBEDIA SERVICES AND WEB SITE AND ITS CONTENTS ARE PROVIDED "AS IS" AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE OBEDIA WEB SITE, ITS CONTENTS OR OUR SERVICE. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA OUR SITE IS ACCURATE, COMPLETE OR CURRENT.
UNDER NO CIRCUMSTANCES SHALL OBEDIA, IT’S OFFICERS, EMPLOYEES OR THIRD PARTY PROVIDERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, COSTS, LOSS OF EARNINGS, LOSS OR CORRUPTION OF DATA OR ANY OTHER LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES PROVIDED BY OBEDIA OR ITS THIRD PARTY PROVIDERS
This website and all materials, information and services available through it, are provided to you “as is,” “with all faults,” and “as available.” We, our affiliates, agents, employees, officers, directors, or licensors cannot and do not warrant the accuracy, completeness, currentness, infringement, merchantability or fitness for a particular purpose of the materials, information and services available through the website, nor do we guarantee that the materials, information or services will be error-free, or continuously available, or free of viruses or other harmful components.
Indemnity
You agree to indemnify and hold us and our affiliates, agents, employees, officers, directors, and licensors, harmless from any claim that may arise from your use of this website.
Governing Law
The internal laws of the State of California, without reference to any choice of law provisions, shall govern any claims relating to the materials on our websites. By using this service, you consent to the exclusive jurisdiction of the state and federal courts in Los Angeles, California for all disputes arising out of or relating to this agreement or your use of this website.
LINKING TO AND FRAMING OUR WEBSITE
You may not link to any web page on our website except to the main page located at OBEDIA.com. You may not frame, or in-line link, to any web page located on this website, nor use in any manner the content of the website without our prior written consent.
INTELLECTUAL PROPERTY RIGHTS
OBEDIA is a trade name, trademark, and service marks of OBEDIA Other trademarks and service marks used on this site are the property of their respective owners.
INTELLECTUAL PROPERTY INFRINGEMENT
If you are the owner of intellectual property who believes that your intellectual property has been improperly posted or distributed via this website, please notify us.
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