Los Angeles (Feb 9th 2009) OBEDIA’s ECMS is a state of the art Case Management and Customer Service System built specifically for the needs of technical support and training for the audio recording industry. In conjunction with the ECMS deployment Synthax are partnering with OBEDIA to expand their technical support hours of coverage for RME users to 8am PST – 12am PST, seven days a week.

“Our RME user base is growing, as is the complexity of their audio production systems,” states Brian McCall, Synthax VP Operations. “We needed a solution to effectively manage the resulting increased demands on our technical support, and OBEDIA’s ECMS has provided that. Also by partnering with OBEDIA to extend our technical support hours of operation we have significantly increased our level of service to our RME users.”

“We started development of the ECMS 5 years ago for the simple reason we were unable to find an off the shelf CRM solution that met our needs,” says Jayce Murphy, OBEDIA COO. “Its’ task specific function gives significant performance benefits and a flexibility that have enabled us to seamlessly integrate it into Synthax’s operational workflow. We’re excited to work with Synthax to deliver a service that exceeds RME user’s expectations”

The ECMS is a modular, browser based application service featuring customer/contact profile management, case creation, tracking and management, customized reporting, flexible searches, and much more. It is developed specifically to meet the needs of technical support and training for the audio recording industry.

OBEDIA provides training, technical support, and consultancy services to anyone using computers to record music and audio. Covering everything from installation of software and hardware, system optimization and customization, to in-depth “how-to” training, OBEDIA is a one-stop solution for any computer recording system, regardless of the size, equipment, or brands.